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"How
did Michael Dell define Community?"
According to Mr. Dell, "The final stage is developing an
online community. We
are building two-way relationships over the web with both our
customers and our suppliers." - Detroit Economic Club.
He went on to express the goal of "establishing communities
of suppliers and end users that share common interests."
At the later conference in the Southwest he ended by
observing, "In summary, the Internet is changing the face of the
entire economic and social structure of not only this country
but the entire world, and governments have a great opportunity
to embrace it. We’re seeing a transition from a brick-and-mortar
government to an online government. The advantages will include
things like velocity, efficiency, and a better customer
experience."
The internet has matured since Michael Dell first talked
about the 3 C's, but as a model they still make sense today.
They are not a grocery list to pick and choose. Today community
is so important that it has ushered in a rebirth of web
marketing, often called Web 2.0. Web 2.0 depends on social
marketing strategies such as blogs, Myspace, and other
elements to build that community. Content and commerce both
serve the final C of community.
It is in community where loyalties, relationships, and trust
are built. Where there is community there are repeat customers.
Community-building is a vital skill to have if you want to be an
entrepreneur.
Do they resonate with Michael Dell's suggestion? Think about
the last quote. "The ultimate goal is to deepen
relationships." Commerce aspects may reduce costs and increase efficiency, but with a purpose. The
ultimate goal is C # 3 which is community.
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